System Overview
Complaints
8
Resolution rate
25%
SLA compliance
50%
Satisfaction
4.5/5
Users
8
Officers
2
Wards
4
Categories
10
Users & roles
Manage officers, admins, NGOs and citizens.
Categories & SLA
Define issue types and resolution timelines.
Wards & villages
Set boundaries and assign ward officers.
Knowledge base
FAQs, schemes and contact directory.
QR points
Printable QR codes for on-site reporting.
Settings
Branding, notifications and integrations.